Refund policy

At SCULPTCORE, we are committed to providing high-quality fitness accessories designed for performance, durability, and comfort. This Return & Refund Policy is intended to comply with applicable South African consumer protection legislation, including the Consumer Protection Act 68 of 2008 (“CPA”), while also protecting SCULPTCORE from misuse, fraudulent claims, unreasonable returns, and damage caused by improper use.

By purchasing from SCULPTCORE, you agree to the terms below.

1. Definitions

For purposes of this policy:

  • “Products” refers to all SCULPTCORE products, including cable wrist and ankle straps, squat wedge blocks, dumbbell spotter hooks, weight pins, accessories, and related items.
  • “Customer” refers to the purchaser of the product.
  • “Business Days” excludes weekends and South African public holidays.
  • “Defect” has the meaning assigned under the Consumer Protection Act and excludes damage caused by misuse, negligence, wear and tear, or unauthorized modifications.

2. General Return Eligibility

Returns may only be accepted if:

  • The return request is submitted within the applicable return period;
  • Proof of purchase is provided;
  • The product is returned in its original condition, subject to reasonable inspection;
  • All original packaging, accessories, tags, inserts, and components are included where reasonably possible;
  • The product has not been intentionally damaged, altered, abused, excessively worn, or used contrary to its intended purpose.

SCULPTCORE reserves the right to inspect all returned products before approving any refund, replacement, repair, exchange, or store credit.

3. Cooling-Off Returns (Online Purchases)

In accordance with South African electronic commerce regulations, customers who purchase products online may cancel their order within 7 days of receiving the product, provided that:

  • The product is unused;
  • The product is returned substantially in its original condition;
  • Hygiene and safety requirements are met;
  • The product is not damaged due to customer handling beyond what is reasonably necessary to inspect the item.

Refunds for cooling-off returns may be subject to:

  • Reasonable direct costs of returning the product;
  • Original shipping costs;
  • Banking/payment processing fees where applicable;
  • A reasonable handling or restocking fee where permitted by law.

Refunds will only be processed after the returned product has been received and inspected.

4. Defective Products (CPA Section 56)

Customers are entitled to statutory protections under South African law for defective goods.

If a product is found to be defective due to manufacturing fault, poor workmanship, or material failure under normal intended use within 6 months of delivery, SCULPTCORE may, at its discretion and in accordance with the CPA:

  • Repair the product;
  • Replace the product; or
  • Refund the purchase price.

SCULPTCORE reserves the right to first inspect the product to verify the alleged defect.

5. What Is NOT Considered a Defect

The following are specifically excluded and do not qualify for refunds, replacements, or warranty claims unless otherwise required by law:

  • Normal wear and tear;
  • Cosmetic wear from gym use;
  • Fading, creasing, stretching, scuffing, or minor surface marks;
  • Damage caused by improper use or misuse;
  • Damage caused by excessive force, overloading, dragging, or incorrect attachment methods;
  • Damage caused by commercial gym abuse or professional use beyond ordinary consumer use;
  • Damage caused by modifications, alterations, stitching changes, or repairs not authorized by SCULPTCORE;
  • Incorrect washing, cleaning, storage, or exposure to chemicals;
  • Damage caused by sharp equipment edges, rough cable systems, or metal abrasion;
  • Personal preference changes after use;
  • Improper sizing selection where sizing guidance was provided;
  • Minor variations in colour, stitching, texture, or finish that do not affect functionality.

6. Hygiene & Safety Restrictions

For hygiene, health, and safety reasons, SCULPTCORE may refuse returns on products that:

  • Show signs of extensive use;
  • Contain sweat, odor, dirt, animal hair, or contamination;
  • Have been used directly on skin in a condition unsuitable for resale;
  • Are returned in an unsanitary condition.

Where legally permissible, such products may be rejected and returned to the customer at the customer’s expense.

7. Incorrect Use Disclaimer

SCULPTCORE products are fitness accessories intended only for their designed purpose.

SCULPTCORE shall not be liable for:

  • Injuries resulting from incorrect usage;
  • Improper exercise technique;
  • Excessive loading or misuse;
  • Failure to inspect equipment before use;
  • Use with damaged gym equipment;
  • Indirect, incidental, or consequential damages;
  • Loss of income, gym fees, training interruption, or personal injury claims arising from misuse.

Customers assume responsibility for safe use of all products.

Always inspect straps and attachment points before each use.

8. Exchange Policy

Exchanges may be approved for:

  • Incorrect items received;
  • Manufacturing defects;
  • Approved size exchanges (unused condition only).

Customers may be responsible for courier costs associated with change-of-mind exchanges. Where a product is defective or we sent the wrong item, SCULPTCORE covers the return courier cost.

9. Non-Returnable Items

The following items are non-returnable except where required by South African law:

  • Clearance or final-sale items;
  • Gift cards or promotional vouchers;
  • Customized or personalized products;
  • Products intentionally damaged after delivery;
  • Products returned without proof of purchase;
  • Used products returned outside statutory rights.

10. Chargebacks & Fraud Prevention

SCULPTCORE reserves the right to dispute fraudulent chargebacks and may provide courier records, delivery confirmation, customer communication, tracking history, photographs, and transaction records to payment processors or financial institutions.

False defect claims, abuse of refund systems, or intentional misuse of products may result in:

  • Refusal of future service;
  • Account restriction;
  • Legal recovery of losses where applicable.

11. Return Process

To request a return, customers must contact:

Email: sculptcore.za@gmail.com
Subject Line: Return Request – Order #[your order number]

Please include:

  • Full name;
  • Order number;
  • Clear description of the issue;
  • Photographs where applicable.

Unauthorized returns may be refused.

How returns work: Once your return is approved, we will email you the return instructions. Approved returns must be sent to:
SCULPTCORE Returns, 30 Steenbok Street, Thabazimbi, Limpopo, 0387, South Africa.
Please include your order number inside the parcel. Do not send items back before your return is approved.

12. Refund Processing Time

Approved refunds are generally processed within 7–14 Business Days after inspection and approval of the returned product.

Refund timing may vary depending on the customer’s bank or payment provider.

Approved refunds are paid back to the original payment method (card via Yoco). Shipping fees are non-refundable unless the product was defective, incorrect, or a refund of shipping is required by law.

13. Limitation of Liability

To the maximum extent permitted under South African law:

  • SCULPTCORE’s liability is limited to the purchase price paid for the product;
  • SCULPTCORE shall not be liable for indirect, consequential, punitive, or special damages;
  • No employee, reseller, or third party may alter this policy unless confirmed in writing by SCULPTCORE management.

Nothing in this policy excludes rights that cannot legally be excluded under the Consumer Protection Act.

14. Governing Law

This policy is governed by the laws of the Republic of South Africa.

Any disputes arising from purchases or returns shall be subject to the jurisdiction of South African courts.

15. Policy Updates

SCULPTCORE reserves the right to update or amend this Return & Refund Policy at any time without prior notice, provided that no amendment unlawfully limits consumer rights already granted under applicable South African law.