Shipping policy

At SCULPTCORE, we are committed to delivering your order as efficiently and safely as possible throughout South Africa.

By placing an order with SCULPTCORE, you agree to the shipping terms below.

1. Shipping Provider

SCULPTCORE uses Aramex Store to Door for the delivery of orders within South Africa.

Delivery services are provided by third-party courier companies and may be subject to operational delays outside of SCULPTCORE’s control.

2. Processing Time

Orders are typically processed within 1–3 Business Days after payment confirmation.

Processing times may increase during:

  • Promotional periods;
  • Public holidays;
  • Peak seasons;
  • High order volumes;
  • Unexpected operational disruptions.

Orders are only processed on Business Days.

3. Estimated Delivery Time

Estimated delivery time is approximately:

8–11 Business Days

from the date of dispatch.

Please note:

  • Delivery estimates are not guarantees;
  • Rural or remote areas may experience longer delivery times;
  • Courier delays may occasionally occur due to weather, logistics, strikes, public holidays, or operational issues.

4. Delivery Delays

While SCULPTCORE will make reasonable efforts to ensure timely delivery, we are not liable for delays caused by third-party courier services, including Aramex, where such delays are outside of our reasonable control.

This includes, but is not limited to:

  • Courier backlogs;
  • Weather conditions;
  • Civil unrest or strikes;
  • Incorrect customer information;
  • Failed delivery attempts;
  • High shipping volumes;
  • Delays in remote regions.

Nothing in this policy excludes rights that cannot legally be excluded under South African law.

5. Incorrect Delivery Information

Customers are responsible for providing accurate shipping information.

SCULPTCORE will not be responsible for:

  • Delays caused by incorrect addresses;
  • Failed deliveries due to customer unavailability;
  • Additional courier charges resulting from incorrect delivery details.

If a parcel is returned to SCULPTCORE due to incorrect information supplied by the customer, additional shipping charges may apply before re-delivery.

6. Tracking Information

Once an order has been dispatched, customers may receive tracking information via email or SMS where available.

Tracking updates are managed by the courier provider and may not update in real time.

7. Risk & Ownership

Risk in the product passes to the customer upon delivery to the supplied delivery address.

Ownership of products remains with SCULPTCORE until full payment has been received and cleared.

8. Lost or Damaged Parcels

If a parcel arrives visibly damaged, customers should notify SCULPTCORE within 48 hours of delivery and provide supporting photographs where possible.

SCULPTCORE reserves the right to investigate claims with the courier provider before approving replacements or refunds.

SCULPTCORE is not responsible for parcels lost due to incorrect customer information or unauthorized acceptance at the delivery address.

9. Delivery Areas

SCULPTCORE currently ships within South Africa.

Delivery availability may vary depending on courier coverage areas.

10. Contact Information

For shipping-related support, customers may contact:

Email: sculptcore.za@gmail.com

Subject Line: Shipping Query – Order #[your order number]

11. Policy Updates

SCULPTCORE reserves the right to amend this Shipping Policy at any time without prior notice, provided such amendments remain compliant with applicable South African law.